6 communities win MMA’s municipal website awards
January 30, 2013
The award recognizes superior customer service, functionality, convenience and government transparency delivered by a municipal website.
The winners are:
Category 1 (pop. 50,000 or greater): Cambridge
Category 2 (pop. 15,000-49,999): Westford
Category 3 (pop. 5,000-14,999): Chatham
Category 4 (pop. under 5,000): Dunstable
Honorable mentions went to Amherst in Category 2 and Sterling in Category 3.
Contest judges evaluated websites based on the following criteria:
• Clearly branded as the official municipal government site
• Organization and ease of navigation
• Robust search function
• Up-to-date information
• Extensive availability of up-to-date public records
• Functionality, interactivity and convenience
• Availability of information about departments
• Contact information, city/town hall address and hours
• Visual appeal and overall experience
Contest judges were Samuel Tyler, president of the Boston Municipal Research Bureau, and Carolyn Ryan, a policy analyst with the Massachusetts Taxpayers Foundation.
The following are the website addresses of the winners:
Nominations for the annual award were solicited in The Beacon and on the MMA website.