The City of Somerville is in search of a 311 Customer Service Representative (Social Media). Responsibilities include: answering all incoming requests from the community in a timely and professional manner, responds to routine questions, inputs and/or logs information received into the 311 Center’s Customer Relationship Management (CRM) system; directs requests to the appropriate department or agency for further action; assisting constituents with the resolution to problems, questions and concerns.

Hours: Part-Time (up to 19 hours/week)

Salary: $18.00 per hour

Please visit the City’s website for a detailed description:

Open until filled. To apply, send cover letter and resume to: