Job Description

Title: Account Specialist, Norwood Light Department

Salary: $90,760.90 – $100,568.00 (salary range exceeds hiring range)

General Summary: Under the direction of the Broadband Engineering Manager, The Account Specialist will lead the sale and promotion of Norwood Light and Broadband’s Fiber to the Premise and voice services, focusing primarily on residential customers while supporting commercial sales as needed.

Job Functions

  • Lead sales growth and customer retention by proactively generating leads, building strong relationships, and delivering an outstanding customer experience.
  • Guide customers in transitioning from traditional cable to streaming services while supporting commercial sales, new product launches, and emerging technologies.
  • Develop sales projections, growth strategies, and retention plans.
  • Collaborate closely with Network, Outside Plant, Help Desk, and Customer Care teams
  • Stay current on industry trends and competitive developments.

Minimum Requirements: 

  • Bachelor’s degree and seven to 10 years of related experience, including at least four years in a customer-facing, revenue-generating role (preferably within Fiber to the Premise services), or equivalent combination of education and experience.
  • Ability to work variable hours and under minimal supervision.
  • Ability to manage multiple priorities and interact effectively with diverse groups.

 

Instructions

Interested candidates should submit a resume and letter of interest to the email address listed below. Please reference requisition #2025 -030 on all materials: [email protected]

Region

Norwood, Mass.

Population: 31,230

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