Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
The Community and Economic Development (CED) Department is seeking a self-motivated, detail-oriented individual committed to providing excellent customer service to fill a recently vacated Administrative Assistant position. This role involves a variety of administrative tasks that support the operations of the CED Department. The ideal candidate will be highly organized, adaptable, and capable of managing multiple priorities in a dynamic environment, while working both collaboratively and independently to help achieve departmental goals. Occasional evening meetings may be required.
Responsibilities
• Support CED front office duties, which include, but are not limited to responding to phone calls, emails, questions, and working with walk-in customers in a professional manner
• Provides routine administrative support for the CED Department
• Supports the CED Office Manager, Building Commissioner, and Director of CED by providing routine administrative and secretarial support
• Provides exceptional organizational, communication, and technology skills, as well as the ability to manage a wide range of administrative tasks in a fast-paced, public-facing environment
• Provides excellent customer service to residents, applicants, landowners, and staff
• Schedules meetings, site visits, and inspections, in addition to the management of calendars
• Processes a variety of permits (ex. building, electrical, gas, parking, plumbing, signs, etc.)
• Support necessary research to complete public records requests
• Maintain files, databases, and website updates
• Prepare and maintain forms, reports, correspondence and related information
• Prepare meeting minutes and transcripts
• Other duties as assigned
Qualifications
The ideal candidate is well organized, customer-service oriented, has excellent communication and time management skills, works collaboratively and independently, in addition to:
• High school diploma or equivalent is required
• Minimum of three years of Administrative Assistant, Clerical, Secretarial, Customer Service experience preferred
• Experience with software such as Microsoft Office Suite (Word, PowerPoint, and Excel), Adobe, Google Workspace
• Knowledge of OpenGov or other municipal permitting software is beneficial
• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing
• General knowledge of municipal government operations is a plus
• Bilingual is beneficial, but not required
Starting rate/Salary Range:
Starting rate is $26.5265 per hour at Step 1. The full salary range is from $26.5265-$31.8887 per hour, with an annual step increase as outlined in the union agreement. This full-time position is 37.5 hours per week and includes health benefits, paid time off, and paid holidays.
EOE