The city of Somerville is in search of a Customer Service Representative (Social Media). As essential employees, the 311 Customer Service Representatives answer all incoming requests to the 311 contact center in a friendly manner, respond to routine questions and accept requests from both the general public, as well as city employees; input and/or log information received into the city’s Customer Relationship Management (CRM) system; direct requests to the appropriate department or agency for further action; and assisting constituents with the resolution to problems, questions and concerns.

Hours: Part-Time (up to 19 hours/week)

Salary: $22 hourly

Please visit the city’s website to apply:

https://cityofsomerville.applytojob.com/apply/3soM3uHzPg/Customer-Service-Representative-Social-Media

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