Job Description
Position Summary
The city of Quincy seeks an experienced, public safety executive to serve as the Director of the Quincy/Milton Regional Emergency Communications Center.
The Director will be responsible for all aspects of emergency and non-emergency communications for police, fire, and emergency medical services while ensuring the highest standards of professionalism, efficiency, customer service, and public safety. The successful candidate will lead the development of a regional communications center recognized for operational excellence, technological innovation, and exceptional service delivery.
Essential Duties and Responsibilities
The Director shall:
- Provide executive leadership for all operations of the Quincy/Milton Regional Emergency Communications Center.
- Develop strategic plans.
- Direct all emergency and non-emergency communications operations on a twenty-four-hour basis.
- Recruit, hire, train, supervise, evaluate, and mentor the Deputy Director, IT Director, communications supervisors, dispatchers, and administrative personnel.
- Develop and maintain policies, procedures, and performance standards consistent with APCO, NENA, the Massachusetts State 911 Department, CJIS Security Policy, and recognized industry best practices.
- Prepare and administer annual operating and capital budgets.
- Oversee procurement, contracts, grants, and vendor relationships.
- Develop long-range capital improvement plans for communications technology and facilities.
- Oversee all CAD, radio communications, telephone systems, GIS mapping, recording systems, cybersecurity, and emerging technologies.
- Lead implementation of Next Generation 911, text-to-911, AI-assisted technologies, and future initiatives.
- Establish comprehensive quality assurance, quality improvement, and employee wellness programs.
- Develop measurable performance indicators and regularly report to the Governing Board.
- Coordinate emergency preparedness planning, disaster recovery, and continuity of operations.
- Ensure compliance with all applicable federal, state, and local laws, regulations, collective bargaining agreements, and professional standards.
Minimum Qualifications
- Bachelor’s Degree in Public Administration, Criminal Justice, Emergency Management, Communications, or a closely related field.
- Master’s Degree preferred.
- 10 years of progressively responsible experience in public safety communications, emergency management, law enforcement, fire service, EMS administration, or related management.
- Minimum three years of executive or senior management experience s
- Demonstrated experience managing complex public safety technology systems.
- Experience with strategic planning, budgeting, personnel administration, and labor relations.
- Exceptional leadership, communication, organizational, and interpersonal skills.
Preferred Qualifications
Preference will be given to candidates possessing:
- APCO Registered Public Safety Leader
- APCO Communications Center Manager
- Emergency Number Professional
- Massachusetts Emergency Medical Dispatch certification
- Experience managing a regional or consolidated communications center
- Experience with public safety accreditation programs
- Experience overseeing major technology implementation projects
- Experience working within municipal government
Compensation
Salary range: between $190K – $226K commensurate with qualifications and experience.
The city of Quincy offers an outstanding benefits package.
