Public Safety Telecommunicator

Job Description

A Public Safety Telecommunicator shall carry out policies and procedures relating to all phases of public safety dispatching. Public Safety Telecommunicators operate the Communications Center without assistance for extended periods of time and require extensive radio training. This position requires certification in CPR, Emergency Medical Dispatching, Next Generation 911, and CJIS/NCIC System Operations. Certification in enhanced 911 systems in the Commonwealth of Massachusetts and Priority Medical Dispatch is preferred.

• Receives incoming calls of an emergency, non-emergency, or business nature.
• Obtains all pertinent information; relays information to public safety personnel involved in the situation.
• Dispatches safety, service, and other appropriate personnel to calls, as required.
• Coordinates support activities via radio; determine priorities among calls for service; keep supervisory personnel aware of priority calls and equipment status.
• Maintains reporting on computer-aided dispatching systems; performs data entry on computer to enter service calls ensuring that entries are concise and accurate.
• Updates files, and maintains accurate, detailed records, logs, and other information.
• Maintains constant and diligent monitoring of the radio system; monitors computers to track unit status; ensures rapid response of police and emergencies to fire or emergency calls.

Salary: $27.00 – $35.65 hourly

Excellent benefits including Middlesex County Retirement System.

Full description: www.billerica.gov; click on “Jobs”