Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
The Water Systems Analyst is responsible for supporting the daily operations of the utility billing division through account maintenance, billing analysis, customer account research, and records management. The employee performs a variety of technical and. administrative duties to help ensure the accuracy and integrity of utility billing accounts, meter data, billing records, and related system information. The Water Systems Analyst works collaboratively with billing staff, customer service representatives, field personnel, and other departments to resolve account discrepancies, process adjustments, and maintain accurate customer and consumption records. Employee is required to perform all similar or related duties.