MMA Municipal Website Award Winners

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The following are the past winners of the MMA’s annual Municipal Website Awards, which are presented at the MMA’s Annual Meeting & Trade Show each January.
 
The awards recognize excellence in customer service, functionality, convenience and government transparency delivered by a municipal website. Awards are presented in four population categories: under 5,000; 5,000-15,000; 15,000-50,000; and 50,000-plus.

2017

Category 1: Boston
Category 2: Concord
Category 3: Weston
Category 4: Windsor
Judges: Jerrard Whitten, GIS/IT manager for the Merrimack Valley Planning Commission, and Josh Ostroff, partnerships director at Transportation for Massachusetts and a former Natick selectman.

2016

Category 1: Newton
Category 2: Chelmsford
Category 3: Ipswich
Category 4: Monterey
Judges: J. Catherine Rollins, director of policy for the city of Everett, and Halifax Town Administrator Charlie Seelig

2015

Category 1: New Bedford
Category 2: Northampton
Category 3: Whitman
Category 4: Stockbridge
Judges: Former Amesbury Mayor Thatcher W. Kezer III and Amanda Linehan, communications manager at the Metropolitan Area Planning Council

2014

Category 1: Newton
Category 2: Amherst and Holyoke
Category 3: Hanover
Category 4: Stockbridge
Judges: Tim Sullivan, Municipal Liaison, Massachusetts Information Technology Division, and Molly Goren-Watts, Principal Planner/Manager, Pioneer Valley Planning Commission

2013

Category 1: Cambridge
Category 2: Westford
Category 3: Chatham
Category 4: Dunstable
Honorable mention: Amherst (Category 2) and Sterling (Category 3)
Judges: Samuel Tyler, President, Boston Municipal Research Bureau, and Carolyn Ryan, Policy Analyst, Massachusetts Taxpayers Foundation

Judges evaluate municipal websites based on the following criteria:

  • Clear branding as the official municipal site
  • Intuitive navigation tools and organization of material
  • Robust search function
  • Timely information
  • Availability of public records
  • Functionality, interactivity and convenience
  • Information about departments (e.g., key personnel, contact information, office hours, and department mission or purpose)
  • City/town hall address and hours
  • Visual appeal and overall experience