Municipal Website Awards information

Printer-friendly versionSend by email

The MMA presents its annual Municipal Website Awards at its Annual Meeting & Trade Show each January.

The awards recognize excellence in customer service, functionality, convenience and government transparency delivered by a municipal website.

Awards are presented in four population categories: under 5,000; 5,000-15,000; 15,000-50,000; and 50,000-plus. Judges choose one winner in each population category.

Past municipal website award winners

Judges evaluate municipal websites based on the following criteria:

  • Clear branding as the official municipal government site, with local government address and hours prominently listed
  • Intuitive navigation tools and organization of material
  • Robust search function
  • Current and timely information
  • Availability of public records
  • Mobile-friendly or mobile-responsive design
  • Resources for residents such as the ability to apply for licenses and permits, pay bills, order documents, and make suggestions
  • Tools to promote economic development (e.g., ability to obtain licenses and permits or view list of developable land and vacant sites)
  • Information about departments (e.g., key personnel, contact information, office hours, and department mission or purpose)
  • Use of social media and tools for online community engagement
  • Visual appeal and overall experience

The MMA sends a letter to the chief municipal official in each city and town each year with the award nomination information. The entry deadline for the 2018 Annual Meeting is Oct. 27.

NOTE: The entry form must be completed by your community’s Chief Municipal Official.