This webinar shares practical tips for de-escalating public anger, including how to maintain composure and use constructive language, how to respond rather than react, and how the timing of communication makes a difference.

Speakers:
• Katie Gilfeather, EAP Professional and Clinician, AllOne Health
• Samantha Perlman, City Councilor, Marlborough (Moderator)

• De-escalating Techniques for Municipal Elected and Appointed Officials presentation (5M PDF)