This webinar offers an introduction to the Office of the Veteran Advocate, highlighting ways the agency can support municipalities and providing examples of its work with the town of Ludlow. Recommended audience: chief municipal officials

The Massachusetts Select Board Association discusses strategies for empowering town boards and committee members, including outreach and communication, interviewing and onboarding. Recommended audience: Select board members

This webinar gives an overview of the critical importance of mutual aid efforts during wildfires and other disasters, the legal framework, and the various systems in place to ensure that communities have the help they need. Recommended audience: Chief municipal officials

This webinar discusses how to leverage emotional intelligence to meet customer needs, defuse public anger, and disarm demeaning behavior while using active listening to build rapport and bolster the ability to express empathy. Recommended audience: All members

This session explores how to send and receive messages effectively, including clearly communicating expectations, resetting expectations after communication failures, and best practices for delegation.

The local assessing function was the topic of a Massachusetts Municipal Management Association webinar on May 18 led by Chris Wilcock, bureau chief of local assessment at the Division of Local Services.

Developed through the U.S. Joint Ransomware Task Force (JRTF)

This webinar highlights strategies for effective internal conflict management, including in the municipal workplace and within volunteer committees and councils, and for negating its negative effects and maintaining a positive and healthy work culture.

The MMA legislative team provided a recap of the 2022 legislative session, as well as an in-depth discussion of some issues of particular importance to select boards.

Members of the MMA’s Legislative Division covered key items that passed (or didn’t), as well as what’s on the horizon. They also answered questions from members.

Mass. Dept. of Operational Services Division webinar presentation, June 14, 2022

Presented by the Massachusetts Municipal Management Association and the Massachusetts Interlocal Insurance Association, this webinar focuses on how to identify, monitor and address risks in municipalities.

A Massachusetts Select Board Association webinar discussed the technology and staffing resources required for municipalities to run successful virtual and hybrid meetings.

Presented by the Massachusetts Municipal Councillors' Association

2022 MMA Annual Meeting and Trade Show webinar: Municipal attorneys brought attendees up to speed on important developments in municipal law as they relate to Massachusetts cities and towns, in areas such as land use and zoning, municipal finance and taxation, public governance, and other areas with significant developments.

Presented by the Massachusetts Municipal Councillors’ Association

Presented by the Massachusetts Select Board Association

Presented by the Massachusetts Municipal Select Board Association and the Association of Town Finance Committees

Presented by the Massachusetts Municipal Management Association and the Massachusetts Municipal Human Resources association