This webinar explores the differences between customers and constituents, and offers practical strategies for providing consistent, compassionate service. Recommended audience: chief municipal officials, communications officials, all members

• You Can’t Always Have It Your Way: Delivering Consistent Constituent Services (PDF)

Speakers:
• Hillary Waite, Sewer Superintendent, Rockland
• Jen Breaker, Interim Human Resources Director, Malden
• Dominick Pangallo, Mayor, Salem
• Julio Mota, Constituent Services Director, Salem
• Amanda Smith, Communications Director, Dedham (moderator)