Desktop Support Specialist

Job Description

The Technology department of the town of Natick is seeking a detail-oriented professional to serve as a full-time Desktop Support Specialist. The ideal candidate will have experience supporting Windows, Chromebooks, macOS, iOS, and a variety of other mobile devices in a fast-paced environment.

Requirements:

• Associate degree or equivalent in Information Systems or a related field.
• Minimum of three years of related experience maintaining and troubleshooting hardware and software issues in a multi-platform environment preferred.
• Hands-on experience with:
  • Windows operating systems
  • Chrome devices
  • macOS
  • Apple iOS
• Working knowledge of LAN, WAN, and TCP/IP networking concepts.
• Experience with video and computer projection systems is a plus.
• Ability to manage multiple priorities while delivering high-quality customer support to data and voice network users.
• Experience in a municipal environment, particularly supporting Public Safety or Public Schools, is highly desirable.
• Strong teamwork and communication skills are essential.

Compensation:

This position is Grade 3 of the town’s Classification Pay Plan with hiring range is $60,000 – $75,000 annually, commensurate with qualifications and experience. This is a full-time, exempt position. The town of Natick offers an excellent benefits package.

To Apply:

Interested candidates should submit one combined pdf document that includes a cover letter and resume with a file name (last name, job title applying, Natick) to [email protected] or to the Director of Human Resources, Town of Natick, 13 East Central St., Natick, MA 01760.

EOE