Operations Analyst

Job Description

The town of Westford (pop. 25,056) seeks a curious, analytical, and forward-thinking Operations Analyst to help improve how local government operates. This is an excellent opportunity for an early- to mid-career professional to apply data, technology, and innovative thinking—including AI tools—to enhance services that impact thousands of residents. 

Working under the Assistant Town Manager – Strategic Operations, this role supports initiatives focused on cost savings, operational efficiency, and long-term financial sustainability. The position will also assist in coordinating the launch of the town’s new Pay-As-You-Throw (PAYT) solid waste program and related recycling efforts. 

This role offers early-career exposure to senior leadership, high-impact decision-making, and efforts to modernize how the Town uses data and technology. 

ABOUT THE ROLE
Westford operates in a challenging fiscal environment where efficiency and innovation are essential. This position is a targeted investment to generate measurable financial returns, improve services, and reduce long-term budget pressure. 

The Operations Analyst supports the Strategic Plan by advancing: 

• Operational efficiency and process improvement 

• Cost control and revenue optimization 

• Data-driven decision-making 

WHAT YOU’LL WORK ON
This role works across departments, including schools, on projects that impact residents, budgets, and service delivery. 

• Support rollout of PAYT, a new town-wide solid waste program and major focus during ramp-up 

• Monitor contractor performance and analyze solid waste program data 

• Improve customer service through issue tracking and vendor coordination 

• Track and analyze energy usage across municipal and school facilities 

• Support energy efficiency and cost-saving initiatives, including solar projects 

• Manage utility datasets, including net metering credits 

• Perform financial and operational analyses; develop models, dashboards, and reports 

• Support initiatives such as fee reviews, capital planning, and performance tracking 

• Use data analytics, AI, and other tools to improve workflows 

WHY THIS ROLE MATTERS
Recent Town efforts have generated millions in taxpayer savings through improved contract oversight, energy initiatives, and operational efficiencies. This position builds on that work by strengthening financial oversight, improving service delivery, and supporting long-term planning. 

WHO WE’RE LOOKING FOR
Candidates should be analytical, proactive, and collaborative, with strong communication skills and interest in using data and technology to improve operations. 

QUALIFICATIONS: 

• Bachelor’s degree in public administration, business, finance, data analytics, or related field; master’s preferred 

• One to three years of relevant experience 

• Strong skills in Excel, data analysis, and problem-solving 

COMPENSATION & SCHEDULE
Full-time (37.5 hours/week)
Starting salary range: $68,374 – $80,000 (Band 3), plus benefits 

For complete job description, please go to westfordma.gov/Jobs.aspx