Public Safety Dispatcher

Job Description

The city of Watertown seeks qualified applicants to serve as a Public Safety Dispatcher to process emergency calls (police and fire) for assistance in an expeditious and accurate manner. Answer emergency E-911 and non-emergency calls for service; dispatch police, fire or emergency medical personnel to proper locations; dispatch mutual aid; provide information to responding units; continuously update and maintain police and fire calls for service records. Performs registration, license and warrant checks. Works under the supervision of the Watertown Police Department.

MINIMUM QUALIFICATIONS: High school diploma (or GED) and one to three years of applicable experience dealing with and speaking to the public is required. Must obtain E-911 certification and LEAPS/NCIC certification, complete on the job training and basic dispatch training as required by the State 911 department. The successful candidate must be able to hear well, speak clearly and accurately relay information to public safety personnel and be able to manage stressful situations on an ongoing basis and multi-task.

While dispatching experience is preferred, we are open to non-traditional candidates who possess the tangible experience and temperament to be successful in this demanding role.

TERMS/HOURS: This is a union position with a 40 hour per week schedule. This position is also required to work night, weekend and/or holiday schedules.

SALARY: The 15-step salary range is $82,994-$109,509 (Grade 7 – Step 1) with a starting hourly rate of $39.74. Hiring above Step 1 depends on education and experience.

TO APPLY: Candidates must submit a city application, along with a cover letter and resume, to [email protected].