Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
On June 23, the MMA will host a webinar titled “You Can’t Always Have It Your Way: Delivering Consistent Constituent Services.” Speakers will be (l-r) Hillary Waite, sewer superintendent in Rockland, Jen Breaker, interim human resources director in Malden, and Dedham Communications Director Amanda Smith.
On June 23, the MMA will host a webinar titled “You Can’t Always Have It Your Way: Delivering Consistent Constituent Services.”
The webinar will explore:
• The differences between customers and constituents
• How to improve public understanding of the “product” they receive as taxpayers
• Practical strategies for providing consistent, compassionate service
• Equity in public service
• Ensuring clear, confident communication across municipal teams
Panelists will discuss ways to empower team members at every level to communicate confidently, answer questions clearly, and streamline the experience for communities.
Speakers will be:
• Hillary Waite, sewer superintendent in Rockland
• Jen Breaker, interim human resources director in Malden
• Salem Mayor Dominick Pangallo
• Julio Mota, constituent services director in Salem
Dedham Communications Director Amanda Smith will moderate the session.
Online registration is available for the 75-minute webinar, which will begin at noon. Only MMA members may register. MMA members include elected officials and municipal employees from MMA member communities across the state. Media members are not permitted to attend.