Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
Lyn Freundlich of Change for Good Coaching and Consulting discusses productive feedback and the performance continuum during an April 15 MMA webinar on performance management. The MMA’s Virtual Municipal Leadership Academy held several offerings of this highly interactive webinar this spring.
This spring, the MMA’s Virtual Municipal Leadership Academy held several offerings of a highly interactive webinar, “Managing for Excellent Performance.”
Webinar leader Lyn Freundlich of Change for Good Coaching and Consulting said performance management involves managing all staff performance levels, including excellent performance, to minimize incidents that require disciplinary action.
The workshop-style webinar discussed the performance continuum, allowing opportunities for small groups to use case studies to identify where each example was on the continuum. Tips were shared for how to give directive feedback with an approach that would help the other person’s growth and learning.
Freundlich said it’s important for supervisors and managers to acknowledge excellent behavior, prompting an activity asking attendees to think about giving their staff appreciative feedback.
The “Managing for Excellent Performance” webinars had multiple breakout sessions and private conversations and, for that reason, they will not be available for purchase on MMA On-Demand.
The webinar was offered to MMA members at a reduced rate thanks to support from the Massachusetts Interlocal Insurance Association, the MMA’s nonprofit organization that provides insurance and risk management services to cities, towns, and other governmental entities in Massachusetts that are members of the MMA.