Webinar covers practical applications of AI

The MMA continued its artificial intelligence webinar series on Feb. 25 with a session that discussed real-world practical applications, featuring three municipal leaders who have successfully integrated AI into their roles.

Littleton Human Resources Director Michelle Vibert reviewed practical tips for safely using AI in the workplace. Vibert encouraged attendees to maintain authenticity, verify all AI-generated outputs, protect sensitive data, and focus on building repeatable workflows to maximize efficiency.

“AI is a tool to improve your workplace efficiency, strengthen your services, and improve constituent satisfaction,” said Worcester Assistant Public Works Director Jay Mello. “It is going to make all of our jobs easier, especially in the municipal sector, where we’re constantly asked to do more with less.”

Mello gave a live demonstration of Microsoft Copilot using a report on the city’s pavement management program and data on the resurfacing program to produce a memo on the status of the programs.

Longmeadow Town Manager Lyn Simmons emphasized that the quality of AI prompts are the key to quality outputs. Simmons reviewed examples of prompts and clarifying questions she’s used to refine results, including conducting a job description analysis and the creation of a new staff training manual for the town’s recycling center.

Simmons advised attendees to remember that “AI is human-led,” and they are the ones driving it.

Boxford Town Administrator Matt Coogan moderated 15 minutes of questions and answers, addressing inquiries regarding using different AI platforms, how AI can help with meeting minutes, and limitations of these tools.

• AI Use in the Municipal Sector (1.2M PDF)
• How I Use ChatGPT in Municipal Government (330K PDF)
• Tips & Tricks: Using AI in Daily Work as a Municipal Employee (120K PDF)