Public Safety Dispatcher, Fire

Job Description

The town of Needham is seeking a qualified individual to fill the full-time position of Public Safety Dispatcher within the Fire department. Under the general supervision of the Public Safety Dispatch Supervisor, the Public Safety Dispatcher is responsible for receiving all oral and electronic communications from the public and public safety personnel coming into the station, and the initial deployment of law enforcement and/or Fire department personnel and equipment. Sound decision-making capability is necessary in transmitting requests for service to the appropriate location.

Duties include:

• Answering all telephone calls promptly and responding using the appropriate statement
• Greeting in person patrons at dispatch area, determining needs and triaging issues to ensure needs are met; escalating issues/concerns when necessary
• Keeping personnel who have been dispatched on calls fully informed of all facts affecting the safety or efficiency of their response to the call

Full-Time, 40 hours per week

Hourly Range: $32.89 – $39.76

To view the full posting and apply, please visit our application portal, linked here.