Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
The MMA will relaunch its virtual professional development training this Fall.
This webinar series is designed to help municipal staff navigate workplace pressure, communication and burnout. Cally Ritter, principal of Positive Ripple Training and Consulting, will lead the upcoming series. Ritter is a highly regarded trainer who has spent more than 25 years as a leadership development facilitator and EAP consultant working directly with municipalities.
Cool, Calm, and Effective: Managing Reactions at Work
This dynamic 90-minute webinar equips municipal employees with essential skills to navigate the unique challenge of serving a public that may be frustrated, angry, or confrontational – often due to circumstances beyond any single employee’s control. Participants will explore how emotional intelligence serves as the foundation for remaining calm and professional under pressure, including a practical 3-step defusing technique to de-escalate tense interactions before they spiral.
Key Takeaways:
• Critical strategies including when and how to end abusive conversations while maintaining dignity for all parties
• Techniques for supporting colleagues who face public friction
• The power of deep listening as a de-escalation tool
The registration fee for each webinar is $45, or the series may be purchased for a reduced rate of $120. All participants must register individually. Upon registering, you will receive an automated confirmation email. This email will not contain the Zoom access information. Attendees will be sent the Zoom information once registration closes at noon the day before each webinar.
All cancellation requests must be received via email at least one week in advance to receive a refund. Please note that your registration fee also provides access to the webinar recording on MMA On-Demand.
For more information, contact MMA Education and Training Coordinator Kristianna Lapierre at [email protected].
Contact
MMA Education and Training Coordinator Kristianna Lapierre at [email protected]
Registration
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