Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
The MMA will relaunch its virtual professional development training this Fall.
This webinar series is designed to help municipal staff navigate workplace pressure, communication and burnout. Cally Ritter, principal of Positive Ripple Training and Consulting, will lead the upcoming series. Ritter is a highly regarded trainer who has spent more than 25 years as a leadership development facilitator and EAP consultant working directly with municipalities.
Navigating Difficult Conversations
Most people dislike conflict and avoid it — that’s human nature, since we’re wired to avoid pain and seek pleasure. But conflict is inevitable whenever people work together, and when it’s habitually avoided, small tensions build into bigger problems that strain relationships and make daily collaboration harder; building stronger communication and conflict resolution skills, by contrast, raises confidence, reduces avoidance, and improves both working relationships and team performance. Through discussion and role-play, participants will build the skills to handle conflict with confidence and leave with practical tools for turning disagreements into opportunities for collaboration and understanding.
Key Takeaways:
• Strategies for giving constructive feedback so conversations stay productive and respectful
• Practical techniques for saying “no” with confidence and setting boundaries without damaging relationships
• How to approach conflict with tact and sensitivity to build stronger team performance
The registration fee for each webinar is $45, or the series may be purchased for a reduced rate of $120. All participants must register individually. Upon registering, you will receive an automated confirmation email. This email will not contain the Zoom access information. Attendees will be sent the Zoom information once registration closes at noon the day before each webinar.
All cancellation requests must be received via email at least one week in advance to receive a refund. Please note that your registration fee also provides access to the webinar recording on MMA On-Demand.
For more information, contact MMA Education and Training Coordinator Kristianna Lapierre at [email protected].
Contact
MMA Education and Training Coordinator Kristianna Lapierre at [email protected]
Registration
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