Thursday - March 9, 2023
10:30 am – 12:00 pm

This webinar is not being recorded. To view the webinar and access materials you must attend live.

The Massachusetts Municipal Human Resources association’s first program meeting of the year will cover de-escalation strategies and managing employee conflicts. The free webinar will be held on March 9.

Jean Haertl, president and founder of Safety and Respect at Work, LLC, will lead a training session on de-escalation techniques covering the skills needed to diffuse tense situations in the workplace.

Michael Stuart and Katie Gilfeather from AllOne Health will then discuss how HR directors and supervisors can effectively manage conflicts with and between employees. The session will include a discussion about how HR professionals can best take care of themselves when dealing with difficult situations.

Stuart is the regional executive director for AllOne Health, and Gilfeather is an EAP professional and clinician.

Advance registration is required for the webinar, which will run from 10:30 a.m. to noon. An email with the registration link will be sent to all MMHR members in early February.

MMA Senior Member Services Coordinator Isabelle Jenkins,
Massachusetts Municipal Human Resources association