Tuesday - October 31, 2023
12:30 pm – 1:45 pm

On Oct. 17, the MMA will launch a new, Virtual Municipal Leadership Academy to help promote professional development among municipal officials.

The program’s three-part pilot will be led by Cally Ritter, principal of Positive Ripple Training and Consulting, and focus on effective workplace communication.

Appointed and elected officials are invited to register now.

Sessions will include:
• Communication Foundations: Essential Skills for Setting Expectations and Delegating
Tuesday, Oct. 17, 2023, 12:30-1:45 p.m.
Clear expectations pave the pathway to success. This session will explore how to send and receive messages effectively, clearly communicate expectations, and reset expectations after communication failures. It will also cover best practices for delegation.

• Delivering Hard-to-Hear Feedback: A Guide to Giving Feedback That Empowers
Tuesday, Oct. 31, 12:30-1:45 p.m.
Feedback is essential for learning and development. This session will review three types of feedback (affirmation, coaching and evaluation), how to shift your mindset and view feedback as empowering, and tools for keeping defenses low and outcomes optimal.

• Embracing Critical Feedback: The Key to Personal and Professional Growth
Wednesday, Nov. 8, 12:30-1:45 p.m.
It’s common to become defensive when critical feedback is offered. This session aims to increase attendees’ abilities to give and receive critical feedback, and to leverage feedback to enhance performance and workplace relationships.

Each webinar costs $45, or the series may be purchased for a reduced rate of $120. Attendees will be sent the Zoom information once registration closes at noon the day before each webinar.

All requests for cancellation must be received via email at least one week in advance in order to receive a refund. The registration fee also provides access to the recordings in the MMA’s On-Demand Webinar Library, which will launch in October.

MMA Education and Training Coordinator Lily Rancatore, lrancatore@mma.org