Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
An MMA webinar on April 15 will cover how managers can best support their staff by understanding their needs.
Municipal leaders and staff are expected to perform with a high level of skill and grace, but consistently high performance can be impossible if staff don’t feel valued. It’s a common mistake for management to make decisions about what will make their staff happy, but employees, like their managers, want to decide what they need to be successful in their work.
This webinar will explore the “top 10 wishlist of the internal customer,” moving beyond management assumptions to identify what employees actually require to thrive. By understanding the needs of the “internal customer,” municipalities can better support the teams responsible for public service.
The webinar will be led by Stephen Coleman, the fire chief and assistant town manager in Auburn, who has led talks nationally on customer service and leadership.
Online registration is available for the 75-minute webinar, which will begin at noon. Only MMA members may register. MMA members include elected officials and municipal employees from MMA member communities across the state. Media members are not permitted to attend.
Contact
MMA Education and Training Coordinator Kristianna Lapierre at [email protected]
Registration
Register