Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
The town of Arlington won an MMA municipal website award during the 2022 MMA Annual Meeting.
Arlington, Amesbury, Chatham and Royalston won the MMA’s annual municipal website awards, which were announced during the MMA Annual Meeting on Jan. 22.
The awards recognize excellence in customer service, functionality, convenience and government transparency delivered by a municipal website in Massachusetts. Awards are given in four population categories.
Population over 25,000: Arlington — www.arlingtonma.gov
Population between 12,001 and 25,000: Amesbury — www.amesburyma.gov
Population between 5,000 and 12,000: Chatham — www.chatham-ma.gov
Population under 5,000: Royalston — www.royalston-ma.gov
This year’s contest judge was Richard Brown, a retired town administrator in Somerset who has 45 years of experience in local government management.
Municipal websites are evaluated using the following criteria:
• Current and timely information
• Use of social media and tools for online community engagement (including an events calendar)
• Intuitive navigation tools and organization of material
• Ease of access to resources for residents, such as the ability to apply for licenses and permits, pay bills, order documents and make suggestions
• Availability of public records
• Clear branding as the official municipal government site
• Robust search function
• Mobile-responsive design
• Details about municipal departments
• Visual appeal and overall experience