Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
Six communities from across the state were recognized as winners of the MMA’s annual municipal website awards during the MMA Annual Meeting & Trade Show on Jan. 19.
The awards recognize excellence in customer service, functionality, convenience and government transparency delivered by a municipal website in Massachusetts.
Awards are given in five population categories:
More than 35,000: Plymouth and Pittsfield (tie) — www.plymouth-ma.gov and www.cityofpittsfield.org
25,001 to 35,000: Norwood — www.norwoodma.gov
12,001 to 25,000: Newburyport — www.cityofnewburyport.com
5,001 to 12,000: Brewster — www.brewster-ma.gov
Under 5,000: Hawley — townofhawley.com
Municipal websites are evaluated using the following criteria:
• Current and timely information
• Use of social media and tools for online community engagement (including an events calendar)
• Intuitive navigation tools and organization of material
• Ease of access to resources for residents, such as the ability to apply for licenses and permits, pay bills, order documents and make suggestions
• Availability of public records
• Clear branding as the official municipal government site
• Robust search function
• Mobile-responsive design
• Details about municipal departments
• Visual appeal and overall experience
Previous winners are not eligible to re-enter the contest unless their website has undergone a significant redesign.
This year’s contest judges were Amanda Linehan, a city councillor in Malden and communications director at the Metropolitan Area Planning Council; and Deb Radway, a former president of the Massachusetts Municipal Management Association, former member of the MMA Board of Directors, and a retired director of human resources and human rights in Amherst.