Who is a member?
Our members are the local governments of Massachusetts and their elected and appointed leadership.
Boston, Concord, Weston and Windsor were announced as winners of the MMA’s fifth annual municipal website awards during the MMA Annual Meeting & Trade Show on Jan. 21.
The awards recognize excellence in customer service, functionality, convenience and government transparency delivered by a municipal website. Awards are given in four population categories.
Boston was the winner among communities with a population above 50,000.
Concord won in the category for populations between 15,000 and 50,000.
Weston won in the 5,000-15,000 category.
And Windsor was the winner among towns with a population under 5,000.
Judges evaluated municipal websites from across Massachusetts based on the following criteria:
• Clear branding as the official municipal site
• Intuitive navigation tools and organization of material
• Robust search function
• Timely information
• Availability of public records
• Resources for residents, such as ability to apply for licenses and permits, pay bills, order documents and offer suggestions
• Tools to promote economic development
• Information about departments
• Use of social media and tools for community engagement
• Visual appeal and overall experience
This year’s contest judges were Jerrard Whitten, GIS/IT manager for the Merrimack Valley Planning Commission, and Joshua Ostroff, partnerships director at Transportation for Massachusetts and a former Natick selectman.